Fulfillment Policy

Order Processing and Fulfilment

1. Order Confirmation:

• Once your order is placed, you will receive an email confirmation detailing your project scope, payment terms, and estimated completion time.

2. Payment Methods:

• We accept all major debit and credit cards, including American Express (Amex), via Stripe. Additionally, we also offer direct debit options and bank transfers through GoCardless. All transactions are securely processed.

3. Payment Terms:

• A 50% deposit is required to begin your 3D visualisation project. This depositconfirms your order and allows us to start the work.
• The remaining 50% balance is due 45 days from the initial deposit date.
• For larger projects we can offer flexible payment plans.

Note:

• Late payments will incur fees.
• Once a project has commenced, the project payment must be made in full.

4. Refunds:

• Due to the custom nature of our 3D visualization services, refunds are not typically offered once work has commenced. In the unlikely case you are unsatisfied with the final product, we will work with you to make reasonable revisions.

5. Project Timeline:

• Estimated completion times are provided during the initial consultation and project scoping. We strive to meet these estimates but cannot guarantee exact completion dates due to the nature of custom work.

6. Order Modifications and Cancellations:

• If you need to modify your project, please contact us as soon as possible. Changes to the project scope may affect the timeline and cost.
• If you wish to cancel your order, please contact us within 24 hours of placing your order. Cancellations after this period may result in forfeiture of the deposit, depending on the amount of work already completed.

Thank you for choosing our 3D visualisation services!